Refund policy

Last updated: June 13 2026 

Return Period 

At Office Furniture Central, we accept returns on both defective and non-defective products. Customers are provided with a 30-day window from the date of delivery to request a return. 

Eligibility for Returns 

Products must be in their original condition, unused, and in their original packaging. A proof of purchase, such as a receipt, is required to validate the return process. 

How to Start a Return 

To initiate a return, contact us at info@officefurniturecentral.com. Because our furniture ships directly from manufacturer partner warehouses, we will provide you with a specific return address and an RMA number. Do not ship items to our sales office.

Return Shipping Fees 

The cost of return shipping falls on the customer, unless the return is due to our error, such as in cases of defective or incorrect items received. Customers are urged to use a trackable method to ensure successful return shipment.

Damages and Issues 

We strongly advise our customers to inspect their orders upon arrival. Should the product arrive defective, damaged, or incorrect, customers should immediately notify our customer support team. In these cases, we will arrange a replacement at no additional cost to the customer, or issue a full refund, whichever the customer prefers. No restocking fee applies, and the customer will not be charged for return shipping in these situations.

Exchanges 

If you would like to exchange a non-defective item for a different product (such as a different size, color, or model), the original item must first be returned in its original condition and packaging. Once we receive and inspect the returned item, we will process the exchange by placing the new order on your behalf. Standard return shipping costs and restocking fees, as outlined below, apply to exchanges of non-defective items.

Restocking Fee 

A restocking fee of 25% applies to returns of non-defective items. This fee does not apply to returns or exchanges resulting from our error, including defective, damaged, or incorrect items.

Refunds 

Once your return is received and reviewed, you will be notified regarding the approval or rejection of your refund. Approved refunds will be processed within 5 business days towards the original payment method. Please be aware that additional processing time might be required by your financial institution or credit card company. 

Customer Support 

For further information or assistance regarding our return policy, please get in touch with our customer service team via email at info@officefurniturecentral.com.